GENERAL QUESTIONS

We love our products, and we know you will love them too, so we ensure they are shipped safely and securely.  We ship all orders with a tracking number, no matter which shipping option you choose, and you can check the delivery status of your order anytime. If you have any questions about your order, please contact us at: help.kommunestore@gmail.com

 

DO YOU SHIP INTERNATIONALLY?

Yes. We ship directly to more than 220 countries including the United States, the United Kingdom, countries in Europe, Asia, and more. Please see the list available at checkout.

WHAT SHIPPING METHODS ARE AVAILABLE?

Currently, there are two shipping options are available.
- Our free standard shipping with DHL eCommerce
- Express delivery with DHL Express

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Free standard Shipping – DHL eCommerce
Your order will be processed within 2 days
- After shipped, customers in the United States will receive their order within 8 to 15 business days.
- After shipped, customers in other countries will receive their order within 30 to 35 days.

Express delivery – DHL Express
Your order will be processed within 1-2 days. Once shipped, it usually takes about 1-3 business days to arrive at your door.

**Due to COVID-19, please understand that we may experience delays. We appreciate your patience and your support, as we are all in this together. For any questions about your order, please contact us at Help.kommunestore@gmail.com

WHAT PAYMENT METHODS ARE ACCEPTED?

Currently, we accepted Visa, Mastercard, American Express, Discover and PayPal.

SALE TAX

International customers may be charged duty by your country of origin at the time of package delivery. This is not a factor, unfortunately, that we can control, so please check with your international shipping authority for details.

IS BUYING ONLINE SAFE?

We have partnered with PayPal, a trustworthy payment gateway providing the best security.

WHO SHOULD I CONTACT IF I HAVE ANY QUESTIONS?

We are happy to assist you with any questions regarding your order, please contact us at Help.kommunestore@gmail.com

HOW CAN I CANCEL OR CHANGE MY ORDER?

For cancellation or making any change to a placed order, please contact us within two hours of purchase. Contact us: help.kommunestore@gmail.com

RETURN, EXCHANGE, AND REFUND

We love what we do, and we want you to love your items. However, we currently do not accept returns or exchanges. Refunds will only be issued is the item is damaged as a result of shipping. Please contact us at Help.kommunestore@gmail.com within seven days of receipt to request a refund on a damaged item.

HOW DO I TRACK MY ORDER?

Once your order is shipped, we will send you a shipping confirmation email including a tracking number. In the email, you can track your package anytime by clicking at the tracking number. Then the system will automatically lead you to your shipment status page on DHL website.