GENERAL QUESTIONS

We are so excited for you to try our products and experience the same joy that we do. That's why we take extra care to ensure that your order is shipped safely and securely. Plus, every order comes with a tracking number so you can easily stay up to date on its progress. If you have any questions or concerns about your order, don't hesitate to reach out to us at Hello@Vaang.co. We're always here to help and make sure you have the best possible experience with our products.

 

DO YOU SHIP INTERNATIONALLY?

Currently, we only ship to addresses within the United States. 

WHAT SHIPPING METHODS ARE AVAILABLE?

Currently, there are two shipping options are available.
- Standard shipping 
- Express delivery are available at checkout.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Standard Shipping
Your order will be processed within 2 days
After shipped, customers will receive their order within 3 to 7 business days.

Express delivery
Your order will be processed within 2 days. Once shipped, it usually takes about 1-3 business days to arrive at your door.

WHAT PAYMENT METHODS ARE ACCEPTED?

Currently, we accepted Visa, Mastercard, American Express and Discover.

IS BUYING ONLINE SAFE?

We use Shopify Payment, a trustworthy payment gateway providing the best security.

WHO SHOULD I CONTACT IF I HAVE ANY QUESTIONS?

We are happy to assist you with any questions regarding your order, please contact us at Help@Vaang.co

HOW CAN I CANCEL OR CHANGE MY ORDER?

For cancellation or making any change to a placed order, please contact us within 12 hours of purchase. Contact us: Help@Vaang.co

RETURN, EXCHANGE, AND REFUND

We want you to be completely satisfied with your purchase. While we are unable to accept returns or exchanges, we do understand that sometimes things happen. If your item arrives damaged due to shipping, we want to make it right. Please don't hesitate to reach out to us at Help@Vaang.co within seven days of receiving your order so we can investigate and assist you further.

HOW DO I TRACK MY ORDER?

Once your order is shipped, we will send you a shipping confirmation email with a tracking number. With this information, you can easily track your package's progress and know exactly when to expect it.